ace3655arc Privacy Policy

Introduction About the Privacy Policy

ace3655arc ("we", "our", or "platform") provides a safe and trusted online gaming and betting service for users in Bangladesh. When you use the ace3655arc website, mobile app, or related services, you share certain personal information with us. This privacy policy explains how we collect, store, use, and protect that information.

This policy is an integral part of ace3655arc's services. Please read it carefully before using our services. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, we ask that you refrain from using our services.

This policy was last updated in January 2026. We may update this policy from time to time, and you will be notified of any significant changes.

1 What Information We Collect

ace3655arc may collect the following types of information from you:

1.1 Personal Identification Information

When you create an account or use the services at ace3655arc, we may collect the following information:

• Full name (first and last name)
• Date of birth (for age verification — only those aged 21 and above may open an account)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (if identity verification is required)

1.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction amounts and history
• Payment method details

1.3 Technical Information

When you use our website or app, some information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Cookie and session data
• Logs of your activity on the website (login times, gaming history, etc.)
• Location information (only with your permission)

1.4 Communication Information

When you contact our customer service team via live chat or email, a record of that communication may be stored for the purpose of improving service quality.

2 Methods of Data Collection

ace3655arc collects your information in the following ways:

2.1 Direct Submission

You provide information to us directly, such as when filling in a registration form, requesting a deposit or withdrawal, contacting customer support, or participating in one of our surveys.

2.2 Automatic Data Collection

Our systems automatically collect certain information when you use our platform. This includes information gathered through cookies, web beacons, and similar technologies.

2.3 Information from Third Parties

In some cases we may receive information through third parties, such as transaction-related information from payment processing providers and validation-related information from identity verification services.

3 Purpose of Data Use

ace3655arc uses your information only for the following legitimate purposes:

• Account Management: To create, verify, maintain, and secure your account.
• Service Delivery: To process deposits and withdrawals, manage gaming activity, and provide the overall service.
• Customer Support: To respond to your questions, complaints, and requests for assistance.
• Security: To detect and prevent fraud, money laundering, and other illegal activity.
• Age Verification: To ensure that only those aged 21 or above use our services.
• Service Improvement: To analyse user experience in order to improve our website, app, and services.
• Communication: To send important notices, policy updates, and relevant information.
• Responsible Gaming: To identify possible signs of gaming addiction and provide relevant support.

We never sell your personal information or share it with third parties for advertising purposes.

4 Data Sharing and Disclosure

ace3655arc may share your information with third parties in limited circumstances:

4.1 Service Providers

We may share necessary information with trusted organisations that provide services on our behalf. These include payment processing providers (bKash, Nagad, Rocket, Upay), identity verification services, and data analytics services. These providers will have access to the information only to carry out specific tasks and may not use it for any other purpose or share it with third parties.

4.2 Legal Obligations

We may be required to disclose information to authorities when legally required. We may disclose your information in response to a court order, direction from a government regulatory body, or other legal obligation.

4.3 Fraud Prevention

Information may be shared with relevant authorities or partner organisations to prevent and investigate fraud, money laundering, or other illegal activity.

4.4 Business Transfers

If ace3655arc ever undergoes an acquisition, merger, or asset transfer, your information may be transferred as part of that process. In such a case, we will notify you in advance.

5 Data Protection and Security

ace3655arc adopts industry-standard security measures to ensure the safety of your information:

• SSL Encryption: All data transfers on our website and app are secured through SSL/TLS encryption.
• Secure Servers: Your information is stored in a secure and controlled environment.
• Access Control: Only authorised staff will have access to your personal information, and only when required to carry out their duties.
• Two-Factor Authentication: We offer two-factor authentication to protect your account from unauthorised access.
• Regular Security Reviews: Our security measures are regularly tested and updated.
• Password Protection: User passwords are stored in encrypted form and are never kept in plain readable text.

Please note that it is not possible to guarantee the complete security of data transmission over the internet. To keep your account secure, keep your password private and do not share it with anyone.

6 Data Retention Period

ace3655arc will retain your information only for as long as necessary. In particular:

• Information for active accounts will be retained for the duration of the account.
• Even after an account is closed, certain information may be retained for a specified period for legal obligations, fraud prevention, or dispute resolution purposes.
• Financial transaction records are retained for an extended period as required by law.
• Technical logs are generally retained for a short period and then deleted.

Once the specified retention period ends, we will securely delete your information or anonymise it so that you can no longer be identified.

7 Cookie Policy

ace3655arc uses cookies and similar technologies to improve your experience.

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and personalise your experience.

7.2 What Types of Cookies Do We Use?

• Essential Cookies: These are necessary for the basic functioning of the website, and some features will not work without them.
• Functionality Cookies: These remember your preferences and settings, such as language selection.
• Analytics Cookies: These help us understand how users interact with our website so we can improve it.
• Security Cookies: These are used to prevent fraud and unauthorised access.

7.3 Cookie Control

You can accept or reject cookies by changing your browser settings. Please note that rejecting certain cookies may cause some website features to not work correctly.

8 Your Rights

As a user of ace3655arc, you have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you have the right to request deletion of your personal information, provided it does not conflict with legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Object: You have the right to object to the use of your information for specific purposes.
• Right to Data Portability: The right to request the information you have provided in a structured format.

To exercise these rights, please contact us. We will process your request within a reasonable time.

9 Protection of Minors

ace3655arc's services are for those aged 21 and above only. We do not knowingly collect personal information from any minor (anyone under the age of 21). The age verification process at registration helps us ensure this.

If we become aware that a minor's information has inadvertently entered our system, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has accessed our services, please contact us.

10 Policy Changes

ace3655arc may update or amend this privacy policy from time to time. For any significant changes, we will:

• Publish the updated policy on our website and note the date of the change.
• Send a notification to your registered email address.
• Display a notification when you log in to the service.

By continuing to use our services after changes are published, you will be considered to have agreed to the updated policy.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: